Shipping & Return Policy

At Cartora, we aim to deliver your orders quickly and reliably.

• Order Processing Time: All orders are processed within 1 to 3 business days (excluding weekends and public holidays) after receiving your order confirmation email.
• Shipping Rates & Delivery Estimates: Shipping charges for your order will be calculated and displayed at checkout. Standard delivery typically takes 3 to 7 business days, depending on your location.
• Order Tracking: Once your order has shipped, you will receive an email containing a tracking number so you can monitor your package's delivery status.

Return & Refund Policy

We want you to be completely satisfied with your purchase. If you need to return an item, we are here to help.

• 60-Day Return Window: You have 30 days from the date you receive your item to request a return.
• Return Eligibility: To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging. Proof of purchase is required.
• How to Initiate a Return: To start a return, please contact our support team at support@cartora.com. Items sent back to us without first requesting a return will not be accepted.
• Damaged or Incorrect Items: Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you received the wrong item, so that we can evaluate the issue and make it right.
• Refunds: Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. If approved, your refund will be automatically processed to your original payment method within 5 to 10 business days.